6 Month contract-Cargo Reservations Agent

Our client close to Heathrow is looking for a Cargo Reservations Agent to provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities & grow market share for our Airlines. Handling correspondence received into the reservations e-mail inbox. Making bookings in our and our airline operating systems. Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve the Airlines targets by meeting all our deadlines, by operating efficiently and being responsible for completing the booking lists for their airline portfolio accurately and on time.

Working a 6 month contract, immediate start

The role includes

• Booking Lists

Producing the booking list for the airlines customer with priorities that take into consideration yield, budget and flown as booked targets on time.

• Post Flights

Responsible for providing accurate post flights to all customers, both in the UK and abroad and chasing up offloads as well as reporting back within agreed timescales

• Rates

Feeding back to Sales with any upselling opportunities

• Customer/Market intelligence

Provide feedback when market is weak or strong so that pricing changes can me made

• PB Monitoring

Provide monthly PB allocations

• Reservations

Make bookings in both the airlines reservation systems and our own operating system. Respond to all email queries

• Spot Rates

Upsell in line with company procedures

Previous experience in Cargo Reservations is required or similar role

The hours are 9am to 5.30pm Monday to Friday

Salary up to £28k-£30k