Evening Customer Service Return Agent - DAL Airport

Overview

Enterprise Mobility has an exciting opportunity for an evening customer service Return Agent at our Dallas Love Field Airport location! The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position offers an average of $18/hour (15.50 per hour plus incentives).

This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas, TX 75235.

We offer:

Paid time off

Employee discounts on renting and purchasing cars

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

No airport clearance required

Available Schedule:

Friday - Tuesday 3pm-11pm

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings

Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal

Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers.

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time

Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Friday-Tuesday 3pm-11pm