L3 Support / System Administrator | Growth & Hands-On IT

A hands-on L3 role combining advanced support, systems and infrastructure : in a team where you can continuously develop your technical expertise.

What makes this opportunity stand out?You won’t be stuck doing repetitive tickets.You’ll work closely with experienced IT and infrastructure professionals, tackle increasingly complex technical challenges and have the opportunity toexpand your skills across different technologies.

L3 Support Engineer / System Administrator : The Job

• Own L3 supportfor complex incidents, troubleshooting issues across workstations, applications, operating systems and infrastructure.
• Administer Microsoft & Linux environments, handling user rights, configurations, deployments and day-to-day system administration tasks.
• Troubleshoot and supportnetworking, VPN, security and endpoint solutions, escalating more complex infrastructure issues when required.
• Managelaptops, desktops and Apple devices, including preparation, configuration and deployment.
• Maintain accurateCMDB and ticketing data, follow incidents through to resolution and contribute to improving processes and Knowledge Base documentation.
• Work closely with theIT & Infrastructure teamson projects, exceptional workloads and continuous improvements to the overall IT environment.

L3 Support Engineer / System Administrator : The Profile

• 5+ years of experiencein IT Support, System Administration or a similar technical role, ideally with L2/L3 exposure.
• Strong technical knowledge ofMicrosoft & Linux environments, with good troubleshooting and problem-solving skills.
• Comfortable working withnetworking, VPN, antivirus/security solutions and user access management.
• Experience withMicrosoft 365, Teams, Zoom and collaboration tools, as well as Apple environments such as macOS, iOS and iPadOS.
• Familiarity withprint management, audiovisual and conference-room technologiesis a plus.
• Ateam player with a growth mindset, strong communication skills and genuine curiosity for learning new technologies. Fluent inFrench and English.