customer service clerk

Education:

Secondary (high) school graduation certificate.

Work setting:

Transportation. Trucking company.

Tasks:

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Receive and log complaints.
• Record transactions.
• Perform data entry.
• Keep track of shipments.
• Provide customer service.
• Receive and register documents for data entry.

Computer and technology knowledge:

• MS Excel.
• MS Outlook.

Type of industry experience:

Trucking.

Transportation/travel information:

Public transportation is available.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Work under pressure.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Ability to multitask.
• Dependability.

Experience:

1 year to less than 2 years.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Financial benefits:

Group insurance benefits.

Other benefits:

Free parking available.