Verifications Analyst (KYC)

The Verification Analyst is responsible for managing and conducting video verification processes for clients as part of the Know Your Customer (KYC) function. The role focuses on ensuring that all required Vulnerability Videos are conducted promptly, in accordance with the approved script and internal procedures, and that recordings and client records are accurately maintained.

Requirements

Key Responsibilities

• Monitoring and Client Contact: Monitor the “Deposits VV” Excel tracker and designated Microsoft Teams channel for newly prepared clients requiring video verification and contact clients as soon as possible to arrange and conduct the verification.
• Conducting Video Verifications: Conduct Vulnerability Video (VV) sessions using the approved script, without deviation, to ensure consistency and adherence to the prescribed verification process.
• Recording Management: Save, name, and upload video recordings in accordance with established naming conventions, filing procedures, and internal standards.
• Tracker and CRM Maintenance: Update the “Deposits VV” Excel tracker and the Customer Relationship Management (CRM) system accurately and promptly to reflect the status and outcome of each verification.
• Accuracy and Quality Control: Ensure that all video verification activities, recordings, and associated records are complete, accurate, and properly documented.
• Turnaround Time and Productivity: Manage verification requests efficiently, prioritise newly prepared clients, and ensure that outstanding tasks are addressed without unnecessary delays.
• Process Compliance: Follow approved internal procedures and verification protocols consistently, escalating any discrepancies, technical issues, or exceptions where necessary.
• Communication and Coordination: Maintain clear and timely communication with relevant internal teams regarding client readiness, verification progress, outstanding requirements, and completed sessions.

Key Skills and Competencies

• Strong attention to detail and commitment to accuracy.
• Excellent verbal communication and client-interaction skills.

• Good organisational and time-management abilities.
• Ability to follow prescribed scripts and procedures without deviation.

• Proficiency in Microsoft Excel, Microsoft Teams, and CRM systems.
• Ability to manage multiple tasks and meet turnaround-time expectations.

• Strong recordkeeping and administrative skills.
• Professionalism, confidentiality, and sound judgement when handling client information.

• Ability to work independently while contributing effectively to a team.

Performance Expectations

The Verification Analyst will be expected to demonstrate:

• Prompt follow-up on newly prepared clients.
• Consistent adherence to the approved Vulnerability Video script.

• Accurate and timely saving and uploading of video recordings.
• Complete and up-to-date Excel tracker and CRM records.

• High levels of accuracy and completeness across all verification activities.
• Efficient management of the verification workload and minimal avoidable delays.

• Consistent compliance with internal processes and documentation standards.

QUALIFICATIONS AND SKILLS:

• Minimum of Matric or equivalent qualification.
• 2-3 years of experience in verification or KYC specific role functions.

• Strong knowledge of compliance with KYC.
• Excellent written and verbal communication skills.

• Strong attention to detail and analytical thinking.
• Ability to work in a fast-paced and deadline-driven environment.

• Familiarity with compliance software.

Benefits

• Medical Aid, Gap Cover, Group Risk Benefits (Covered 100%)
• Onsite parking
• Breakfast, Lunch and Refreshments provided by the company