PARCEL TRACKING/ Pelacakan Paket

JOB DESCRIPTION:

• Track and monitor order status from placement to successful delivery;
• Coordinate with warehouse, logistics, and customer service teams to ensure timely order processing;
• Update order information in the system and report any arising issues (lost items, delayed shipments, returns, complaints);
• Work with logistics partners to resolve delivery-related issues;
• Control the return rate, identify root causes, and propose solutions for improvement.
• Assist customers and sellers in retrieving order information;
• Generate periodic delivery performance reports (successful delivery rate, order processing time, etc.);
• Perform other tasks as assigned by direct management.

REQUIREMENTS

Essential qualifications

• Fluent in Indonesian;
• Graduated from vocational school/college/university in relevant fields (Logistics, Economics, Business Administration, E-commerce, etc.);

Nice-to-have qualifications

• Basic English communication skills is an advantage;
• Experience in order tracking, logistics, or e-commerce fulfillment;
• Proficient in order management tools, Google Sheets, and Excel;
• Strong communication skills and ability to work with multiple departments;
• Ability to work under pressure, meticulous, detail-oriented, and responsible;
• Preference for candidates with experience working with major logistics providers such as Ninja Van, J&T, Shopee Express, Lalamove, etc.

BENEFITS:

• Base salary: 4.375.000 IDR
• KPI - based salary: depend on the actual KPI completion rate
• Total income (100% KPI completion): 5,468,750 IDR.
• Continuous training to enhance professional skills and career development.

WORKING TIME:

From Monday to Saturday (8:00 a.m. - 17:00 p.m.; Lunch break 12:00 p.m. - 13:00 p.m.)

WORK LOCATION:

Ruko Alun-Alun, Perum JI.Vida No 8 BA5, RT.001/RW.019, Padurenan, Kec.Mustika Jaya, Kota Bks, Jawa Barat 17156