Customer Care Representative - Sports Account

We’re looking for our new Sports Advisors!

Are you passionate about sports and driven to deliver exceptional customer experiences? We are looking for Bilingual Customer Care Sports Advisors to join our team supporting a world-renowned sports retail brand located in Pavas, San José. In this role, you'll be the connection between the brand and its customers, helping resolve questions, providing guidance on products and services, and ensuring every interaction leaves a positive impression. Whether customers reach out about purchases, deliveries, account-related concerns, or product recommendations, you'll be there to provide personalized support every step of the way. We're looking for individuals who genuinely enjoy engaging with people, building rapport, and finding solutions that create value for customers. Your ability to communicate effectively, understand customer needs, and deliver a seamless experience will be key to your success.

Requirements:

• Advanced English level - B2
• Training Schedule: Monday to Friday, 7:00 AM - 4:00 PM
• Full Schedule Flexibility Required for Production
• High School Diploma
• Onsite Positions (Pavas)

Candidate Profile:

• Customer-Centric Approach: Passionate about creating positive experiences through attentive service, active listening, and meaningful customer interactions.
• Solution-Oriented Thinker: Skilled at identifying customer needs, providing tailored guidance, and confidently recommending products or services that add value.
• Strong Communication Skills: Advanced English proficiency (B2+ or higher) with the ability to communicate clearly, professionally, and effectively across written and verbal channels.
• Digital Agility: Comfortable navigating multiple applications simultaneously, learning new tools quickly, and maintaining accuracy in a fast-paced environment.
• Resilient & Adaptable: Able to embrace change, manage shifting priorities, and remain composed while handling a variety of customer situations.

Benefits:

• Amazing Exclusive Discounts in the brand's store!
• Competitive Account bonus
• Generate an additional income with our referrals program!
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning enterprise profile for all Game Changers!
• Career Growth Program.

-Requerimientos-

• Educación mínima: Bachillerato / Educación Media años de experiencia
• Idiomas: Inglés
• Conocimientos: Atención telefónica, Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente
• Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante, cuentas