DESKTOP SUPPORT TECHNICIAN

Description

We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.

KEY RESPONSIBILITIES

Troubleshooting problems and responding to users' inquiries

Managing tickets (creating, updating, and tracking them through their life cycle)

Password resets

Software installation of basic software applications on users' devices

Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems

Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support

Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools

Ability to lift 50 IBs

SKILLS, KNOWLEDGE AND EXPERTISE

Some IT Help Desk Support experience preferred

Strong communication skills and a patient, service-oriented approach

Attention to detail in recording ticketing system information and following procedures

Strong problem-solving, analytical, and creative thinking skills.

Relevant training or experience required.

Ability to work after hours and weekends if necessary or required

BENEFITS

Opportunity to work on diverse projects. Supportive and collaborative work environment. Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.

About Ci Design, Inc.

Ci Design, Inc. (Ci) seeks dynamic and vibrant professionals who can share their unique talents and make their mark within our growing and highly collaborative architectural firm. Ci's thriving practices shape diverse project types, ranging from state-of-the-art science and technology facilities to dynamic mixed-use developments and residential communities, as well as 24/7 mission critical environments. Our team provides exceptional multidisciplinary services in architecture, planning, interiors, procurement, lab and manufacturing planning, experiential graphics and branding, and landscape design.