Assistant Facilities Manager

Your tasks

The purpose of the role is to supervise and manage Soft and Hard FM Services at clients offices in UAE and support operations as required.

Operations

1. Responsible for FM standards and delivery of IFM Services contract through KPI's/SLA's.
2. Responsible for adherence to business controls and CBRE processes and procedures.
3. Responsible for initiating value add initiatives at site.
4. Ensure essential site soft and hard services PPM and remedial works are completed.
5. Ensure essential site Critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E HVAC and non critical systems and equipment is maintained.
6. Maintain a comprehensive database of necessary permits, licenses and in country FM related documentation on behalf of the client and demonstrating best practices of an FM provider.
7. Plan, coordinate and execute internal office events, employee engagement activities and corporate celebrations in coordination with relevant stakeholders.
8. Manage end-to-end event arrangements, including venue setup, seating arrangements, decorations, catering, audiovisual requirements and other logistical support.
9. Manage event-related budgets, monitor expenses and ensure cost-effective utilization of resources.
10. Ensure all event arrangements comply with company policies, workplace standards, Health & Safety requirements and building regulations.

Financial

1. Responsible for all financial costs and controls for the site.
2. Ensure the timely delivery of all monthly financial reports.
3. Be commercially aware and have a sound knowledge of cost controls and daily financial planning.

Health and Safety

1. Understanding and knowledge of health and safety legislation in local region and environmental protection requirements.
2. Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.
3. Manage all emergency procedures for the site where required working along side client
4. Manage all accident reporting at site
5. IOSH or NEBOSH or equivalent qualified

People

1. To manage and develop the site team and ensure they are delivering best service for client
2. Strong supervisory skills and influencing ability
3. Manage a team to deliver their objectives
4. Strong communication skills (oral or written)
5. Be able to converse confidently with staff, customers and suppliers at all levels
6. Strong team player with a passionate customer service focus

Customer Service

1. Maintain regular contact with client and building occupants by developing permanent, mutually beneficial, business relationships.
2. Be at the forefront of customer relationships in the site/s
3. Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
4. Key Performance Indicators: Local Service Agreements
5. Internal Relationships: Regional Support team,
6. External Relationships: External suppliers,

Requirements

1. Experience of 5 plus years in a Customer Service, Hospitality and or Facilities Management/Supervisory role or related service environment, with minimum of 3 years work experience
2. Experience in planning, coordinating and managing corporate events, employee engagement activities and workplace celebrations.
3. Strong vendor coordination, event logistics, budgeting and organizational skills, with the ability to manage multiple activities simultaneously.
4. Strong communication skills (oral and written).
5. Experience in contract management and measurement
6. PC literate i.e. Microsoft systems, experience with PPM FMP software systems such as CAFM.