Supervisor of Web Content & Quality Assurance

IT positions located in the Department of Labor, Bureau of Labor Statistics (BLS), Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making.

Major duties

This position is located in OTSP, Division of Enterprise Web Systems (DEWS). DEWS operates, maintains, designs, and develops BLS internet data dissemination facility (LABSTAT), internet data collection facility (IDCF), and central intranet facility (BLS Central). As a DEWS Branch Chief, Supervising Web Content & Quality Assurance work, responsibilities include but are not limited to the following: Staff Management: assigning and evaluating work, communicating expectations, strengthening professional growth, and promoting team collaboration. Quality Assurance: Ensuring all test procedures, software documentation, and defect tracking processes are accurate, complete, and compliant with standards. Web Content & Site Optimization: Overseeing web content management, utilizing appropriate tools and languages, and optimizing website performance and accessibility to align with user needs. Technology: Leading and determining feasibility of recommended technology, equipment, and software solutions.

Qualifications

Qualification requirements include meeting minimum proficiency levels for required competencies and demonstrating one year of specialized experience equivalent to at least the next lower grade level, i.e. GS-13, in the Federal Service.

Competencies

• Attention to Detail - is thorough when performing work and conscientious about attending to detail. (Advanced-level proficiency or higher).
• Customer Service - works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (Advanced-level proficiency or higher).
• Decision Making - makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. (Intermediate-level proficiency or higher).
• Information Management - identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. (Advanced-level proficiency or higher).
• Interpersonal Skills - shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. (Advanced-level proficiency or higher).
• Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (Intermediate-level proficiency or higher).
• Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (Advanced-level proficiency or higher).
• Teamwork - encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. (Advanced-level proficiency or higher).
• Technical Competence - uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. (Advanced-level proficiency or higher).

Specialized Experience

Specialized experience serves as evidence that an applicant possesses the knowledge, skills, and abilities/competencies required for successful performance in the position. For this position, specialized experience is defined as one year performing both of the following:

1. Demonstrated experience performing the full range of testing activities within an Agile Software Development Life Cycle. Examples of experience indicators at this level may include:

• creating well-structured test plans and use cases;
• developing test scripts to validate software features;
• using tools to document and track test results (e.g. Version One);
• performing end-to-end testing, including 508 compliance checks.

1. Demonstrated experience maintaining the day-to-day operations and optimization of websites. Examples of experience indicators at this level may include:

• Building web pages using HTML/CSS/JS;
• Managing websites using Content Management Systems;
• Applying UX/UI and responsive design for accessibility and usability;
• Monitoring site traffic and web metrics to improve performance and user experience.

Education

Education may not be substituted for experience at this level.