Chargeback & Fraud Analyst
Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
Breeze is hiring- join us!
The Chargeback and Fraud Analyst within Fleet and Treasury supports a team tasked with executing on critical capital, financing, and strategic decisions to support the growth of Breeze Airways. The incumbent will be involved in liquidity management and revenue protection, customer payments processing, fraud detection and reconciliation, and special projects as required by the team. As part of the Fleet and Treasury team, they will get a view into how the growing balance sheet of a start-up airline is managed efficiently and effectively.
Here's what you'll do
Review, investigate and respond to chargeback claims by researching transactions and gathering compelling evidence to maximize dispute win rates
Monitor chargeback trends and conduct analysis to identify root causes
Maintain compliance with card network rules and acquiring bank requirements
Monitor transactions for fraudulent activity, making informed approval or decline decisions
Identify patterns and implement fraud detection strategies, support fraud rule tuning, and liaising with third-party fraud vendors as needed
Partner with internal teams to resolve chargeback and fraud related issues, improve current processes and establish best practices across the organization
Assist with customer payment processing reconciliations and dispute resolution
Prepare standard monthly reports
Other duties and responsibilities as determined by the senior executive team
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
Here's what you'll need to be successful
Minimum Qualifications
3-6 years’ working experience in dispute processing, financial operations, or fraud prevention
Strong attention to detail, organization, and time management skills
Self-starter must have a positive attitude and strong desire for success
Preferred Qualifications
Bachelor’s degree in Accounting, Finance, Analytics or other related field from an accredited university or equivalent industry experience
Airline experience
Skills/Talents
Collaborates across the organization to ensure alignment of stakeholder needs
Demonstrated ability to manage multiple projects simultaneously
Practices extreme ownership and transparency
Proficient in Microsoft Office Suite
Exemplifies Breeze’s safety culture, values, and mission
Excellent oral and written communication skills
Excellent problem-solving skills
Ability to work with individuals and teams at all levels in the organization
Perks of the Job
Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.