Customer Service Support (Japanese language)
Bosch Global Software Technologies Company Limited32 Tan Thang Street, Ho Chi Minh, Vietnam, Office Haus - 32 Tan Thang Street, Ho Chi Minh, Vietnamvietnamworksنُشرت في 07/10/2026
إلزامي:SAP
Act as the first point of contact for internal customers and suppliers in Japanese and English via ticketing tools, email, and phone. Handle inquiries related to indirect procurement , including PR, PO, supplier management, goods receipt, invoices, catalogs, and procurement systems. Analyze requests, identify root causes, provide accurate guidance, and resolve or escalate issues within agreed SLAs . Monitor...
- Bachelor degree in related major
- Strong customer service mindset with excellent communication and stakeholder management skills.
- Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.
- Strong problem-solving and analytical skills.
- Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.
- Proficiency in Japanese (N2 and...