Reservation Agent

What You Will Do

• Manage Bookings: Handle flight, hotel, transfer, and tour package reservations accurately, from initial inquiry to final confirmation.
• Assist Clients: Respond promptly to inquiries via phone, and email. Full training will be given on our booking system.
• Handle Changes: Process booking modifications and cancellations, while following company and supplier guidelines.
• Fluent English language is a must; both reading, writing and communicating.

• 2-4 years of experience as a Reservation Agent in a travel agency, tour operator or hotel.
• Fluent English is a must: speaking, reading and writing.
• Hands-on experience with a reservation or booking system; training on our in-house system will be provided.
• Strong customer service skills by phone and email.
• High accuracy and attention to detail with dates, prices and customer data.
• Good knowledge of MS Office (Excel, Outlook).
• Able to work full time, on-site in Nasr City.