Front Desk Receptionist

WE ARE HIRING!Front Desk & Client Experience Officer/Receptionist

Recruiting Organisation: ARX CONSULT

Client Organisation: Beauty in Bits Aesthetics

Industry: Beauty & Aesthetics

Location: Osu, Accra, Ghana

Employment Type: Full-time

Application Deadline: November 15, 2025

About Beauty in Bits Aesthetics

Beauty in Bits Aesthetics is a beauty and aesthetics clinic committed to providing professional beauty and aesthetic services in a welcoming, comfortable and client-focused environment.

The clinic places emphasis on quality service delivery, client satisfaction and creating a positive and healthy experience for everyone who walks through its doors.

About the Role

ARX CONSULT, on behalf of Beauty in Bits Aesthetics, is seeking a courteous, articulate, organised and service-oriented individual to join the team as a Front Desk & Client Experience Officer/Receptionist.

The successful candidate will serve as the first point of contact for clients and visitors, helping to create a welcoming, professional and seamless front-office experience.

We are looking for an individual with excellent interpersonal skills, good computer literacy, strong administrative abilities and a genuine passion for hospitality and customer service.

Key Responsibilities

1. Front Desk & Hospitality

• Welcome and attend to clients and visitors in a warm, courteous and professional manner.
• Ensure clients feel comfortable and well attended to upon arrival.
• Attend to walk-in clients and direct them appropriately.
• Answer incoming telephone calls and respond to general enquiries.
• Maintain a welcoming, clean and organised reception environment.

2. Client Relations & Customer Service

• Provide clients with general information about the clinic's services, treatments and approved pricing.
• Respond to client enquiries professionally and promptly.
• Demonstrate excellent telephone and in-person communication etiquette.
• Handle client concerns and complaints tactfully, escalating matters where necessary.
• Support client satisfaction and maintain positive client relationships.
• Collect client feedback where required.

3. Administrative & Computer Operations

• Maintain accurate client records and administrative documentation.
• Handle emails, correspondence and general office documentation.
• Perform data entry and basic record keeping.
• Prepare basic administrative reports when required.
• Utilise Microsoft Office applications, particularly Word and Excel.
• Assist with maintaining organised physical and electronic filing systems.

4. Payment & Reception Administration

• Support the recording of client payments and issuance of receipts.
• Assist with basic cash, Mobile Money and POS transaction documentation.
• Maintain accurate records of daily reception transactions.
• Refer payment discrepancies to the appropriate supervisor.

5. General Operational Support

• Coordinate with aestheticians, specialists and other members of the clinic team to ensure a positive client experience.
• Monitor and communicate reception supply requirements.
• Uphold professional standards, workplace discipline and client confidentiality.
• Provide general administrative and front-office support as required.

Qualifications & Requirements

Applicants should possess:

• A minimum of an SHS certificate. A diploma or degree in Hospitality Management, Business Administration, Office Management or a related discipline is an advantage.
• Previous experience in reception, hospitality, customer service or administrative support.
• Good computer literacy and proficiency in Microsoft Word, Excel and email.
• Excellent verbal and written communication skills.
• Strong interpersonal and organisational abilities.
• Professional telephone etiquette and client-handling skills.
• Good attention to detail and the ability to multitask.
• A courteous, hospitable, approachable and professional disposition.
• The ability to work independently and collaboratively within a team.
• A strong sense of responsibility, discretion and confidentiality.

Additional Advantages

• Previous experience in a beauty clinic, aesthetic centre, spa, salon or healthcare facility.
• Familiarity with Mobile Money and POS transactions.
• Knowledge of WhatsApp Business and basic digital communication tools.
• Basic proficiency in Canva and other productivity applications.

How to Apply

Interested and qualified applicants should submit the following:

1. An updated Curriculum Vitae (CV).
2. A brief cover letter outlining their suitability for the position.
3. Their current location and earliest possible availability.

Applications should be submitted to arxglobal.consult@gmail.com, with the subject line:

APPLICATION – FRONT DESK & CLIENT EXPERIENCE OFFICER

Application Deadline: November 15, 2026

Recruitment is being coordinated by ARX CONSULT on behalf of Beauty in Bits Aesthetics.

NB: Only shortlisted applicants will be contacted.

We look forward to receiving applications from suitably qualified and motivated individuals.

<