PDI Technician

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Position summary

The PDI Technician is responsible for conducting Pre-Delivery Inspections (PDI) on all new vehicles prior to customer handover, ensuring each unit is delivered in flawless mechanical, electrical, and cosmetic condition.

The role serves as the final quality gate before customer delivery and directly impacts brand reputation, customer satisfaction, NPS, and warranty claim prevention at the point of handover. The PDI Technician operates under strict OEM checklists, zero-defect standards, and dealership delivery timelines to ensure every vehicle meets manufacturer and customer expectations before release.

By maintaining delivery quality and preventing post-handover issues, the PDI Technician plays a critical role in protecting both customer trust and dealership operational performance.

Key responsibilities

Pre-Delivery Inspection

Perform comprehensive Pre-Delivery Inspections on all new vehicles in line with OEM-defined check sheets, delivery standards, and dealership processes

Verify mechanical systems, electrical functions, fluid levels, battery health, software status, and cosmetic condition before release for delivery

Inspect body panels, paint condition, interior trim, lighting systems, tyres, and all factory-fitted equipment to ensure zero visible defects

Activate, configure, and update vehicle systems including infotainment, telematics, connected services, and OEM software updates where required

Defect Identification & Rectification

Identify and document transit damage, manufacturing defects, missing components, or quality issues prior to vehicle handover

Perform minor rectifications immediately where possible and escalate major technical or cosmetic issues to the Workshop Supervisor for resolution

Coordinate with Body Shop, Polisher, Parts, and Accessories teams to ensure complete rectification before final delivery approval

Ensure all corrective actions are completed within agreed timelines to avoid delivery delays and customer dissatisfaction

Accessory Fitment & Vehicle Preparation

Install approved accessories and dealer-fit options in accordance with OEM standards and dealership quality requirements

Verify correct fitment, functionality, and final appearance of all installed accessories before release

Conduct final road tests where required and confirm valet readiness, fuel level, EV charging status, and delivery presentation standards

Prepare the vehicle for final handover and release it to the Sales or Handover team with full documentation completion

Quality, Safety & Reporting

Maintain accurate PDI records, defect logs, accessory installation reports, and rectification history within the Dealer Management System (DMS)

Ensure compliance with OEM warranty policies, transit damage procedures, stockyard controls, and pre-delivery audit requirements

Follow all workshop safety procedures, PPE usage standards, housekeeping expectations, and HSE compliance protocols

Support continuous improvement initiatives related to delivery quality, defect prevention, and operational efficiency within PDI operations

Educational requirements

Automotive diploma, vocational certificate, or equivalent technical qualification

OEM PDI certification or manufacturer technical training is highly preferred

Experience requirements

Minimum 2–4 years of workshop, PDI, or vehicle preparation experience within a franchised automotive dealership environment

Previous hands-on exposure to new vehicle delivery preparation and OEM PDI processes is strongly preferred

Experience with passenger vehicles, premium brands, or EV delivery preparation is considered an advantage

Technical skills

Strong mechanical and electrical understanding sufficient to verify factory condition and delivery readiness

Familiarity with OEM diagnostic tools and systems for software updates, configuration, and system activation

Ability to interpret PDI check sheets, accessory fitment guides, OEM bulletins, and technical service procedures

Basic working knowledge of DMS platforms for job booking, accessory requests, and defect reporting

Awareness of EV-specific PDI requirements including battery charge level, HV safety checks, and software validation

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.