Senior Tour Operator - Inbound Department

Handle holidays packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Phone, E-mail. Handling invoices and issuing of vouchers. Dealing with customer queries, complaints, and make alternative arrangements for customers. Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction.

University Graduate Foreign language skills, English is a must – extra language is a plus Experience 7/10 years in the inbound tourism Excellent interpersonal skills High Communication skills High Customer service skills Organizational skills IT skills A demonstrable interest in travel Knowledge of key holiday destinations Commercial awareness Good time management skills.