Field Service Engineer

Your tasks

Service matters

• Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.

• Account Management directly or indirectly be it technical or support related matters.

• Respond to customer sites when require.

Operations matters

• Issue Service order / Service report to customers.

• Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.

• Liaising with external vendors, customers and Headquarter on any related issues and enquires.

• Impart machine/ service knowledge to peers so as to build up the service capability.

• Conduct demo/ trainings for customers / peers as and when require.

• Able to provide service support overseas as require.

• Other related work as assigned by the superior.