Records Associate
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Position summary The Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed. Job duties (* denotes an “essential function”) *Perform records services work according to established policies and procedures
*Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
*Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary
*Locate and retrieve records files, liaise with storage vendors when needed
*Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records
*Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction
*Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions
*Utilize appropriate logs and/or tracking software for all assigned work
*Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work
*Communicate with peers, supervisor or client on job or deadline issues
Handle sensitive and/or confidential documents and information
May perform Quality Assurance on work of others
May train new staff members
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Troubleshoot basic equipment problems
Assist Office Services or peer teams in other service lines, as needed
Complete other tasks and assignments as assigned by management
Be able to lift up-to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files
High school diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 2 years’ experience preferably in a legal, banking or large corporate environment
Legal records services, record-keeping, records management experience
Intermediate skill in the use of MS Office software (Word, Excel)
Knowledge of software programs for legal records services, records management or record-keeping preferred
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
Ability to handle sensitive and/or confidential documents and information
Ability to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Good written and verbal communication skills, including professional telephone and email etiquette
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds
The salary range for this role at the noted RRD location is $19.13-26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLNAT #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.