Account Manager

Key Responsibilities Renewals and retention

Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time

Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate

Negotiate multi-year agreements where appropriate

Expansion and growth

Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business

Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities

Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate

Forecast pipeline accurately and maintain clean account data in HubSpot

Customer relationships

Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels

Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers

Anticipate customer needs and bring solutions proactively — before issues become escalations

Playbook and process building

Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates

Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership

Surface patterns across your portfolio to inform team-wide process improvements

Cross-functional partnership

Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations

Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time

Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets

Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them

Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting

Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts

Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize

AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions

Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

Nice to have:

Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical

Background in sustainability, packaging, compliance, or impact-driven businesses

Experience building or contributing to a new commercial motion or playbook in an early-stage function