Operational Leader

Job Description:

1. Lead and supervise frontliner teams in delivering excellent service to guests.
2. Ensure effective and standardized guest welcoming, seating arrangements, and event information delivery.
3. Oversee and ensure guest comfort and safety throughout the entire event.
4. Manage visitor flow before, during, and after events to maintain smooth operations and prevent congestion.
5. Coordinate with cross-functional teams (operations, security, and event teams) to ensure a seamless and enjoyable guest experience.
6. Handle escalations, guest concerns, and complaints in a prompt, professional, and solution-oriented manner.
7. Monitor team performance and provide regular briefings, direction, and evaluations.
8. Ensure all operational activities comply with SOPs, service standards, and company policies.

Qualifications:

1. Minimum Senior High School (SMA/SMK) graduate (Diploma/Bachelor’s degree preferred for leadership roles).
2. At least 1–2 years of experience in guest service, ushering, greeter roles, or event operations (leadership experience is a plus).
3. Background in customer service or event management is an advantage.
4. Able to remain calm, professional, and composed in crowded or high-pressure situations.
5. Comfortable working outdoors in various weather conditions.
6. Willing to work in shifts, including weekends and public holidays.
7. Strong communication skills; polite and able to interact with diverse guests.
8. Demonstrates good leadership, problem-solving, and decision-making skills.
9. Detail-oriented, well-organized, and able to work in fast-paced, dynamic environments.
10. Basic English communication skills (able to understand and respond to simple guest inquiries).

Skills: Communication Skills, Customer Service, Microsoft Office, Scheduling