L1 Operations Engineer

Role Summary The L1 Operations Engineer provides first-line operational support for a banking client's production lending application on a 24/7 shift basis. The role executes and monitors batch jobs, monitors systems and transactions, handles first-level incidents, and escalates to L2 within SLA. Key Responsibilities

• Job monitoring & execution: Execute and oversee End-of-Day (EOD), End-of-Month (EOM), and Data Warehouse (DWH) batch jobs; ensure jobs run on schedule and complete successfully; identify and report job failures.
• System & transaction oversight: Monitor systems and transactions proactively and continuously; ensure performance remains within normal thresholds; raise early alerts when anomalies are detected.
• Incident & problem management: Handle incidents using predefined solutions and the knowledge base; perform initial diagnosis; escalate to L2 in a timely manner when incidents cannot be resolved.
• Ticket management: Record, manage, and track all incident and problem tickets through to closure, with complete and accurate documentation.
• Reporting: Prepare and distribute daily EOD reports and contribute to monthly operational reports.
• Database operations: Monitor database health, availability, storage, and capacity; execute scheduled backups and routine maintenance per procedure; support restore tests twice a year.
• Operational tools: Operate the ITSM platform and business monitoring tools.
• Disaster recovery: Participate in DR switch tests under L2 and Infrastructure supervision; validate system functionality and data synchronization post-switch; document results.
• Compliance: Support audit activities and security incident investigations.

Required Qualifications

• 1 to 3 years of experience in IT operations, NOC, production support, or application support.
• Minimum 1 year of experience in banking, financial services, or fintech production environments.
• Linux command-line skills for log checking, service status checks, and basic troubleshooting.
• Basic SQL on MySQL and/or PostgreSQL (running queries, checking job and transaction status).
• Experience executing and monitoring scheduled batch jobs (EOD/EOM or similar).
• Experience with monitoring tools such as Grafana, Prometheus, CloudWatch, Zabbix, or ELK.
• Experience with ITSM or ticketing tools such as ServiceNow, Jira Service Management, or Freshservice.
• Understanding of incident management fundamentals (incident, problem, escalation).
• Good English, written and spoken.
• Willing to work a 24/7 rotating shift schedule fully onsite.

Preferred Qualifications

• Basic Kubernetes operations (kubectl get, describe, logs) and AWS console familiarity.
• Experience monitoring DWH or ETL jobs.
• Experience executing database backup and restore procedures.
• ITIL 4 Foundation certification.

Skills: Grafana, Network Troubleshooting, SQL, Aws Console Fundamentals, Linux, Prometheus, Kubernetes, Network Security, English Communication, Disaster Recovery (dr) Support, Problem Solving