Administrative Staff

Employment Type: Full-time Working Days: Monday–Friday Location: Surabaya / Lagoon Avenue Mall

PT Polar Edukasi Indonesia (POLAR Shadow Teacher) is looking for an organized, detail-oriented, and proactive Administrative Staff to support our daily operations and ensure that administrative processes run smoothly and efficiently. In this role, you will work closely with parents/clients, shadow teachers, schools, and internal team members. You will be responsible for keeping administrative processes organized, coordinating day-to-day operational matters, and ensuring that important information, documents, schedules, and payments are properly managed and followed up.

JOB DESCRIPTION

• Handle day to day administrative activities to support the smooth operation of the company.
• Prepare, draft, organize, and maintain accurate and up-to-date administrative and finance-related documents, including letters, contracts, forms, invoices, payment records, and other official records.
• Respond to inquiries and messages from parents/clients, team members, schools, and other stakeholders in a timely and professional manner.
• Coordinate communication and administrative arrangements between parents/clients, shadow teachers, schools, and internal team members.
• Communicate and follow up on schedule changes, cancellations, pending documents, and other operational matters.
• Prepare and send invoices to parents/clients, verify billing information and payment details, and monitor payment status.
• Perform other administrative and finance-related tasks as assigned by management

REQUIREMENTS

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in any relevant field.
• Previous experience in administration, operations, or a related role is preferred.
• Strong organizational and time-management skills.
• Detail-oriented and able to maintain accurate records and documentation.
• Good written and verbal communication skills.
• Able to communicate professionally with parents/clients, schools, team members, and other stakeholders.
• Proficient in Microsoft Office and/or Google Workspace.
• Able to work independently and manage multiple administrative tasks effectively.
• Able to prioritize tasks and work in a fast paced environment.

Skills: Customer Service, Google Sheets, Communication, Microsoft Excel, Organizational Skills, Google Docs, Microsoft Office, Data Entry, Administration