Information Technology Technician

About the company

Company Description Planet Bottling Company Ltd is a Nigeria-based beverage manufacturer focused on delivering high-quality drinks with distinctive taste, design, and value. The company provides end-to-end services including manufacturing, logistics, operations, sales, and marketing, supporting a robust and growing business. With a commitment to professionalism and top performance, Planet Bottling Company strives to stand out in the Nigerian market and across Africa. The organization emphasizes innovation, a value-driven approach, and global best practices within its factories and offices. Planet Bottling Company aims to build lasting value for consumers and communities while expanding its presence and impact.

Your tasks

Role Description The Information Technology Technician is a full-time, on-site role based in Lagos. This role involves providing day-to-day technical support for hardware, software, and network systems, including installing, configuring, and maintaining workstations, printers, and other devices. The technician will troubleshoot and resolve IT incidents, support users with applications and connectivity issues, and escalate complex problems when needed. Responsibilities include monitoring system performance, performing routine backups, applying updates and patches, and maintaining accurate documentation of IT assets and support activities. The technician will collaborate with other departments to ensure reliable IT services for manufacturing, logistics, operations, and office teams, and assist with implementing new technologies and security best practices.

Requirements

• Strong hardware and software support skills, including installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals.
• Foundational networking knowledge, such as LAN/WAN support, basic routing and switching, Wi-Fi setup, and network diagnostics.
• Experience with operating systems and business applications, including Windows environments, productivity tools, and common enterprise applications.
• Awareness of IT security principles, including user access controls, antivirus solutions, patch management, and safe data handling practices.
• Excellent problem-solving, documentation, and organizational skills, with the ability to manage multiple support requests in a fast-paced environment.
• Strong communication and customer-service orientation, with the ability to support users at different technical levels and work collaboratively across teams.
• Relevant technical certification or training (e.g., CompTIA A+, Microsoft, Cisco) and prior experience in an IT support role; experience in manufacturing or FMCG environments is an advantage.
• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Other

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