Field Service Technician (International)

We are seeking a proactive and accountable Field Technician to serve as a global customer-focused service partner. This role combines hands-on physical installations and mechanical upkeep with technical troubleshooting using electrical schematics. The ideal candidate is an independent self-starter who thrives on variety, communicates clearly, and takes pride in maintaining cutting-edge technology at client sites, including travel to our customers around the world.

Grow with this us in this exciting customer focused role with international scope!

Main areas of responsibility include:

• Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.
• Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance.
• Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.
• Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly.