Relationship Officer

Responsibilities:

Identify and acquire new customers through direct sales, referrals, networking, and other channels.

Promote Pennylender’s loan products and services to prospective and existing customers.

Build and maintain strong relationships with customers to encourage retention and repeat business.

Understand customers’ financial needs and recommend appropriate lending solutions.

Guide customers through the loan application and documentation process.

Follow up on loan applications to ensure timely processing and disbursement.

Monitor customer repayment activities and follow up on outstanding obligations.

Generate quality leads and convert prospects into active customers.

Achieve assigned monthly customer acquisition, disbursement, and revenue targets.

Maintain accurate customer records and provide regular reports on sales and portfolio activities.

Identify potential customer and credit risks and escalate them appropriately.

Ensure all customer interactions and transactions comply with company policies and procedures.

Requirements:

HND in Finance, Accounting, Business Administration, Economics, or a related field. 1–3 years’ experience in lending, banking, fintech, microfinance, sales, or relationship management. Strong communication, negotiation, customer acquisition, and relationship management skills. Target-driven with strong business development and problem-solving abilities.

Performance Indicators:

New customers acquired

Loan disbursement value

Monthly revenue generated

Lead-to-customer conversion rate

Customer retention and repeat business

Loan repayment performance

Portfolio quality

Achievement of assigned targets

Customer satisfaction