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CUSTOMER CARE ATTENDANT - THE PRIVE SPA

PCA Company ServicesQuận Một, Thành phố Hồ Chí Minhglintspublisert 25.08.2026
Til stillingen
5 andre stillinger hos PCA Company Services →

I. GENERAL INFORMATION

  • Working location:

Address 1: 7 Le Thi Rieng, D1, HCMC Address 2: 40 Thai Ly, Thao Dien, D2, HCMC Address 3: The Symphony, Midtown, M6 - D2.09, St 16, Tan Phu, Phu My Hung, D7, HCMC Address 4: 16A Le Thanh Tong, Hoan Kiem, Ha Noi

  • Working time:

Fulltime: 9:00 AM - 8:30 PM Part-time: Flexibility rotation Shift 1: 9:00 AM - 6:00 PM Shift 2:11:30 AM - 8:30 PM

II. DESCRIPTION

  • Guest reception: Greet customers upon arrival at the spa, provide information about the spa’s

five-star services, answer questions, and guide guests on how to use the spa services. Coordinate appropriate services for each customer.

  • Service and promotion information: Introduce spa services, wellness and beauty care packages,

and promotional offers to customers.

  • Customer profile management: Update customer information, service usage history, and

follow-up care to offer suitable service recommendations.

  • Payment and transaction handling: Use the POS sales system to process payments for customers

after service usage, ensuring proper procedures and accurate transaction records.

  • Maintain reception and spa space: Ensure the reception area and surrounding spaces are always

clean, organized, and comfortable, creating a relaxing atmosphere for customers.

  • Collaboration with other departments: Work closely with other departments to ensure customers

have the best possible experience.

  • Handling customer requests and complaints: Professionally and promptly address customer

requests and complaints to ensure customer satisfaction.

  • Feedback collection: Collect feedback/reviews from customers regarding services and staff

performance at the spa.

  • Any other duties related to customer service assigned by the Manager.

III. REQUIREMENTS

  • Have experience in Customer Service or relative roles.
  • Having knowledge of spa, nails services and products is preferable.
  • Outstanding communication skills in English, speaking Chinese is preferable
  • Being able to do paperwork and Microsoft software knowledge.
  • Good organizational skills and problem-solving mindset.

IV. BENEFITS

  • Salary range (depends on skills): 8M-15M
  • Bonus (Performance monthly bonus + Yearly Bonus)
  • Professional spa environment.
  • 4 days off/month, not fall into weekends, holidays..
  • Develop English & Chinese communication skills
  • Progressive career path to be the Spa Manager.
  • One on one training

Skills: Microsoft Office, Call Center, Communication Skills, Customer Relationship Management, Customer Service, Customer Support, Problem Solving, Outbound Call