Customer Service Representative

Below is the updated job advertisement with the address included:

Customer Care & Sales Representative (IT Hardware & Software)

Location: Valley View Plaza, 99 Opebi Road, Ikeja, Lagos Employment Type: Full-Time

We are looking for a smart, customer-focused, and result-driven Customer Care & Sales Representative to join our team. The ideal candidate must have a strong knowledge of IT products, excellent communication skills, and a passion for sales and customer satisfaction.

Key Responsibilities

Attend to customer inquiries and provide professional product recommendations.

Market and sell IT hardware and software products including:

Laptops and desktop computers

Printers and accessories

Mobile phones and gadgets

UPS and power solutions

Networking devices

Surveillance systems (CCTV cameras and accessories)

Gaming consoles and accessories

Inks, toners, and consumables

Achieve monthly and quarterly sales targets.

Provide exceptional customer service and after-sales support.

Handle customer complaints and ensure timely resolution.

Manage and respond to customer inquiries on social media platforms.

Support marketing campaigns and promotional activities.

Build and maintain strong customer relationships.

Work closely with the service center team to ensure customer satisfaction.

Maintain accurate records of customer interactions and sales activities.

Requirements

Minimum of 3-4 years' experience in IT product sales and customer service.

Good knowledge of laptops, computers, and other IT hardware/software products.

Strong sales spirit with a proven ability to work with and achieve targets.

Excellent spoken and written English communication skills.

Customer-care oriented with strong interpersonal skills.

Experience in social media management and marketing communication.

Ability to work effectively as part of a team.

Good organizational and problem-solving skills.

Proficiency in Microsoft Office and basic computer applications.

Personal Attributes

Friendly, professional, and confident.

Goal-oriented and self-motivated.

Honest, reliable, and proactive.

Strong team player with a positive attitude.

Passionate about technology and customer service.

How to Apply

Interested and qualified candidates should submit their CV to Hr@maltontech.com

• Join our team and help customers find the right technology solutions while growing your career in sales and customer service.

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