Front Office Host(ess)

Location: Park Plaza Eindhoven, Netherlands

Department: Front Office

Job Level: Team Member

Job Type: Full Time

Hours per week: 38

Job Reference: req16023

Date Posted: 30 September

Salary: Starting at €2505.04

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As a Front Office Host(ess) , you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well-organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross-departmental collaboration when needed.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations

Essential Requirements

• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast-paced environment
• Good level of accuracy and attention to detail
• Guest-focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest-facing hospitality roles
• Familiarity wi...