Customer Service - Email and Chat

OWORKERS is a multilingual Business Process Outsourcing (BPO) company specializing in staff augmentation and back- and front-office operations for global clients. The organization delivers complex data annotation, customer and technical support, data processing, content moderation, human verification, and accounting services in 35 languages. OWORKERS combines AI-driven solutions with human expertise to offer flexible, affordable, and scalable services tailored to client needs. With ISO 27001 and full GDPR compliance, the company operates five delivery centers, including Cairo, and serves many top-tier brands, worldwide leaders, and Fortune 500 companies.

OWORKERS has been in business for over a decade and is a multi-award-winning provider recognized in the IAOP 2025 Global Outsourcing 100.

Role Description

The Chat and Email - Financial Advisor will: Support clients by Accessing and reviewing information

Communicating with customers

Recording internal notes

Categorising and escalating cases

Following up on customer issues

Also, The Advisor is expected to stay informed about market trends, regulations, and best practices to optimize client outcomes and maintain strong long-term relationships.

Why join OWorkers?

Join a global, multilingual organization with more than 10 years of industry experience.

Work in an international business environment supporting global operations.

Contribute to structured financial processes and continuous operational improvement.

Collaborate with experienced professionals across teams and locations.

Build your experience within a growing organization operating across multiple countries.

Work Conditions: Setup: On-Site in Degla El Maadi

Shift: 9 hours including 1 hour of breaks

Full Time (5 days/Week with Saturday and Sunday OFF), and Part Time (2 days/Week ONLY Saturday and Sunday)

Shifts: (Rotational 24 hours For Part Timers) - (From 5PM till 10AM For Full Timers)

Fluency in English is a MUST.

Hands-on experience delivering customer support with great customer satisfaction while maintaining quality and professional conduct.

Bachelor’s degree or higher in Finance, Economics, Business, or a related field.

Excellent analytical, numeric, and problem-solving skills, with attention to detail and adherence to regulatory standards.

Strong interpersonal and communication skills, with the ability to explain complex financial concepts clearly to diverse clients.

Ability to work on-site in Cairo, collaborate in a multilingual environment, and manage multiple client relationships effectively.