HR Business Process Management Support (IT | SAP HCM ERP)

Employment type: 1 year contract (Yearly renewal) Workplace location: Depot Road Nationality: Singaporean ONLY Working Hours: Mondays to Fridays (0830hrs to 1800hrs) Performance Bonus: 1 month, depending on the Performance Measurement that is rated by client

Key Responsibilities

• Monitor and coordinate Change Requests (CRs) from requirements gathering through implementation, working with stakeholders and vendors to resolve issues and ensure timely progress.
• Review business and system requirements, impacted objects, workflows, interfaces and proposed vendor solutions to ensure they are appropriate, scalable and aligned with governance standards.
• Support test planning and execution , including UAT, integration, regression and COE testing, and facilitate HR system training for users.
• Coordinate the CR approval process , including obtaining necessary endorsements, responding to queries and preparing approval documentation where required.
• Monitor and follow up on Service Requests and System Incidents handled by the e-HR maintenance vendor, ensuring timely and complete resolution.
• Support risk, issue and change management , including tracking, mitigation and escalation to the Project Manager and Operations Manager.
• Work with HR systems maintenance teams and relevant stakeholders on system enhancements, fixes and operational activities.
• Perform data verification, profiling, extraction and rectification activities where required.
• Provide analysis and consultation on operational issues, data issues, audit requests and system migration activities , including preparation of reports and briefing materials.
• Support payroll and allowances processes , including payroll interface processing, service scheme payments, contract gratuity, pension-related payments, retention bonuses and payment adjustments.

Required Competencies

• Good knowledge of information technology, especially in the areas of SAP HCM ERP.
• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
• Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
• Good understanding of data design in SAP HCM or HCM SaaS is preferred.
• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
• Good understanding of business process management is advantageous.

Qualifications

a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Working Experience

• At least 3 years of working experience in IT ; of which at least 1 year of working experience in SAP ERP or HCM SaaS .
• Experience in SAP HCM ERP is preferred.