IT Support

Job Description

• Provide technical support for hardware, software, network, and IT-related issues to ensure smooth daily business operations.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Monitor and maintain LAN, Wi-Fi, internet connections, and network infrastructure.
• Perform regular system maintenance, software updates, antivirus checks, and data backups.
• Manage user accounts, email configurations, access permissions, and IT asset inventory.
• Troubleshoot issues related to Microsoft Office, Windows operating systems, and other business applications.
• Support the installation, maintenance, and troubleshooting of CCTV, IP phones, and office communication systems.
• Coordinate with external IT vendors and service providers for technical support and system maintenance.
• Ensure compliance with company IT security policies and data protection procedures.
• Prepare IT documentation, maintenance reports, and technical support records.

Requirements

• Bachelor's Degree or Diploma (D3/S1) in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1–2 years of experience as an IT Support Staff, IT Helpdesk, or a similar position.
• Good knowledge of computer hardware, software installation, and troubleshooting.
• Familiar with Windows operating systems, Microsoft Office, and Microsoft 365.
• Basic understanding of networking, including TCP/IP, LAN, WAN, Wi-Fi, routers, switches, and firewalls.
• Experience in troubleshooting printers, CCTV, IP phones, and other office IT equipment.
• Basic knowledge of IT security, antivirus management, data backup, and system maintenance.
• Strong analytical, problem-solving, and troubleshooting skills.
• Good communication skills, service-oriented attitude, and ability to work independently or in a team.
• Detail-oriented, responsible, proactive, and willing to learn new technologies.
• Willing to work on-site in Central Jakarta.