customer service representative - call centre

*Company Overview*

Mountain Industrial Services Limited O/A Mountain Industrial Parts and Supplies is a locally owned and operated supplier specializing in heavy-duty truck parts, industrial supplies, Personal Protective Equipment (PPE), and consumables. We serve customers in the transportation, construction, mining, and industrial sectors with a focus on quality products, timely delivery, and exceptional service.

We are currently looking for a friendly, professional, and detail-oriented *Customer Service Representative (CSR)* to join our team and help deliver a high-quality experience to our valued customers.

*Position Summary*

As a Customer Service Representative, you will be the first point of contact for customers ? in person, over the phone, and by email. You?ll assist with product inquiries, order processing, quotations, and general customer support. This role requires strong communication skills, a positive attitude, and a willingness to learn about the diverse range of products we offer. This Position is based in the Fort McKay Industrial Park and based on a Wednesday to Tuesday Schedule. 7 days on, 7 Days off. 6am to 6pm.

*Key Responsibilities*

• Greet and assist customers in person, by phone, and via email
• Provide accurate information about product availability, pricing, and specifications
• Prepare quotes and process orders in a timely and professional manner
• Collaborate with warehouse and sales teams to ensure smooth order fulfillment
• Maintain strong product knowledge of truck parts, PPE, and industrial supplies (training provided)
• Process Purchase Orders
• Handle customer returns, exchanges, and warranty claims in accordance with company policies
• Build and maintain strong relationships with new and existing customers
• Assist in maintaining an organized front counter and customer-facing area
• Support outside sales team with customer follow-ups and special requests
• Perform general administrative tasks as needed
• Other duties as assigned

*Qualifications and Requirements*

• High school diploma or GED equivalent
• 1?2 years of counter sales or parts sales experience (preferably in an industrial or parts-related environment)
• Strong communication and interpersonal skills
• Attention to detail and a customer-first mindset
• Basic computer skills, including Microsoft Office and experience with order entry systems
• Ability to work well in a fast-paced, team-oriented environment
• Knowledge of heavy-duty truck parts or industrial supplies is a strong asset, and will be taken into consideration.
• Must successfully pass pre-employment testing
• Willingness to learn and take on new challenges
• Provide own transportation
• Must provide a criminal background check ( within last 30 days)

*What We Offer*

• Competitive wage and benefits
• On-the-job training and support
• Opportunities for career growth within the company
• A respectful and team-focused work environment
• The opportunity to work with a wide range of products and customers

*To Apply:* Please send your resume and cover letter to admin@mountainindustrial.ca We appreciate all applications, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Work Location: In person