Campaign Operations Specialist - Jakarta

Job Description

• Support brand/campaign activation activities and day-to-day operational processes.
• Coordinate with internal stakeholders to ensure smooth merchant operations and timely issue resolution.
• Handle administrative tasks, reporting, and operational monitoring.
• Support process improvement initiatives to enhance operational efficiency.
• Execute operational processes in accordance with established SOPs and guidelines.
• Escalate system issues, policy exceptions, and high-risk cases to relevant stakeholders.

Qualifications

• Minimum 1 year of work experience; fresh graduates are welcome to apply.
• Strong administrative skills and understanding of business processes.
• Familiar with campaign setup, monitoring tools, and basic performance metrics, such as CTR, impressions, and conversions.
• Proficient in Microsoft Office or Google Workspace, particularly Sheets, Docs, and Slides.
• Strong problem-solving skills and ability to handle operational issues efficiently.
• Experience managing end-to-end in-app or digital campaigns is a plus.
• Strong coordination and communication skills to work effectively with internal teams and clients.
• Detail-oriented, well-organized, and capable of managing time and priorities effectively.
• Good written and verbal communication skills in both English and Bahasa Indonesia.

Skills: Administration, Data Analysis, Microsoft Excel, Stakeholder Management, Communication Skills, English Language