Customer Service Executive (Warehouse) 5.5-Day Work

Job Descriptions Lead and manage customer service team under Customer Service Manager

Create and manage project task list and tracker

Train customer service members on project-based approach

Facilitate monthly KPI meetings and perform presentation pitches to customers

Initiate and manage continuous improvement activities

Support data processing and analysis on inventory data and transaction data

Prepare relevant documents and participate in customer audit with operation team and quality team

Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints

Compile relevant specification with operation team for any purchasing or sourcing

Communicate and liaise with relevant vendors for any operational supply and equipment

Job Requirements Proven experience in customer service or a customer facing role within contract logistics

3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics

Able to analyse customer requirements and discuss with internal team

Mature, self-motivated and able to work independently

Basic knowledge and experience on warehouse management systems and documentation

Able to speak, read and write English for direct communication with customers and appointed vendors

Experience on documentation such as checklists, temperature and RH reports

Able to compile KPI reports periodically

Able to verify billing reports to customers and service agreements