Service & AV Technician

Job Description

Part 1: Service Technician – Job Scope

1.Maintenance & Repair

• Conductroutine preventive maintenance to minimize downtime.
• Diagnosemechanical, electrical, or software issues using diagnostic tools.
• Repairor replace faulty components and restore equipment to working condition.
• Documentall maintenance activities and parts used.
• optional:Network configuration, software updates, firmware installation.

2.Troubleshooting & Technical Support

• Respondto service calls onsite or remotely.
• Identifyproblems quickly and apply effective solutions.
• Provideguidance to customers on proper usage and basic troubleshooting.

3.Customer Service & Communication

• Communicateclearly with clients about issues, timelines, and required actions.
• Maintainprofessionalism and positive relationships with customers.
• Providebasic product usage guideline when handing over repaired or new equipment.

4.Reporting & Documentation

• Prepareservice reports, checklists, and maintenance logs.
• Updateinternal systems with service records, parts inventory, and job status.
• Reportrecurring issues to supervisors or engineering teams for escalation.

5.Safety & Compliance

• Followworkplace safety procedures and manufacturer guidelines.
• Ensurecompliance with electrical, mechanical, or industry‑specific regulations.
• Useproper PPE, tools, and testing equipment.

6.Inventory & Tools Management

• Trackspare parts, tools, and consumables.
• Ensuretools are calibrated and in safe working condition.
• Requestparts replenishment when needed.

7.Team Collaboration

• Coordinatewith dispatch, vendor tech support team, and internal sales teams.
• Assistin improvement initiatives, product testing, or customer feedback loops.

Commissioning: Equipment Installation & Setup

• Install,configure devices or IT/AV systems, trolley stand
• Ensureproper calibration and alignment according to manufacturer specifications.
• Performinitial system checks and handover testing with customers after installation.
• Providetraining or demonstrations when handing over new equipment.

Part 2: AV Technician– Job Scope

Role Summary:

The AV Technician installs, configures,maintains, and supports audio-visual systems across meeting rooms, classrooms,training spaces, event venues, and digital signage environments.

Key Responsibilities:

• Install and commission AVhardware including displays, projectors, LED walls, cameras, microphones,speakers, amplifiers, DSPs, switchers, and control processors.
• Provide Tier 1–2 support formeeting rooms including Teams Rooms / Zoom Rooms / Google Meet.
• Perform preventivemaintenance, firmware updates, inspections, and fault repairs.
• Support AV-over-IP, Dantenetworks, wireless presentation systems, and device connectivity.
• Maintain documentationincluding as-built drawings, IP maps, incident logs, and inventories.

Qualifications:

• Diploma in Audio-VisualTechnology, Electronics, IT/Networking, or related field.
• 2+ years hands-on AV systemsexperience.
• Familiarity with Crestron,Extron, AMX, Q-SYS, Dante, and EDID/HDCP concepts.

Preferred Certifications:

• AVIXA CTS / CTS-I / CTS-D
• Dante Level 1/2/3
• Crestron, Extron, Q-SYSmanufacturer training

Competencies:

• Strong problem-solving anddiagnostics.
• Clear communication with endusers.
• Ability to work with IT,facilities, and vendors.

Physical Requirements:

• Ability to lift 20–25 kg,work at heights, handle onsite and multi-site support.