ServiceNow Senior Software Engineer- GRC/IRM

Accountabilities GRC/IRM Implementation: Lead the design, configuration, customization, and development of ServiceNow GRC/IRM capabilities, translating functional and technical requirements into scalable solutions that align with customer objectives and platform best practices.

Technical Leadership and Mentoring: Guide, coach, and mentor software engineers, promote coding standards, review technical approaches, and support the successful delivery of complex professional services projects.

Requirements Gathering and Stakeholder Collaboration: Work closely with end users, customers, business stakeholders, and technical subject matter experts to understand business needs, gather system requirements, and recommend appropriate technical solutions.

Platform Customization and Workflow Development: Configure ServiceNow applications, user interfaces, workflows, business logic, and new modules to support business processes and improve user experiences.

System Integrations: Design, configure, and maintain integrations between ServiceNow and external applications using REST and SOAP web services, MID Servers, cloud-to-cloud connections, and automated bidirectional integration patterns.

ITSM and Service Catalog Solutions: Implement and enhance IT Service Management (ITSM), Service Catalog, and workflow capabilities, ensuring that solutions meet functional requirements and follow established technical standards.

Service Mapping and Event Management: Collaborate with technical specialists to gather environment information, develop and validate service maps, configure impact assessment rules, and support event management activities.

Testing and Deployment: Participate in user acceptance testing, validate technical configurations, promote update sets and data across relevant ServiceNow environments, and ensure the stability and reliability of production releases.

Incident Resolution and Operational Support: Investigate and remediate production incidents related to assigned solutions, troubleshoot integration and configuration issues, and coordinate with technical leads to maintain consistency across shared platform components.

Documentation and Continuous Improvement: Maintain technical design documents, operational procedures, standard operating procedures (SOPs), and user documentation to improve maintainability, reduce support risks, and promote efficient knowledge transfer.

Requirements

Professional Experience: At least 5 years of experience implementing, administering, configuring, or developing ServiceNow solutions, with demonstrated expertise in two or more capabilities, including GRC/IRM.

GRC/IRM Expertise: Strong hands-on experience with ServiceNow Governance, Risk, and Compliance and Integrated Risk Management capabilities.

ServiceNow Development: Proven experience with ServiceNow scripting and customization, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

ITSM and Workflow Knowledge: Practical experience implementing ServiceNow ITSM, Service Catalog, and workflow solutions to meet complex business requirements.

Integration Expertise: Experience integrating ServiceNow with external systems using REST and SOAP web services, MID Servers, cloud-to-cloud connectivity, and automated bidirectional integrations.

Data Integration and Extraction: Familiarity with data extraction technologies such as JDBC and ODBC, as well as ETL-based integration approaches.

Technical Design and Documentation: Ability to produce clear technical design documents, implementation specifications, user guides, and operational documentation.

Problem-Solving Skills: Strong analytical and troubleshooting abilities, with the capacity to diagnose complex technical issues, assess system impacts, and deliver reliable solutions.

Communication and Collaboration: Excellent communication and stakeholder management skills, with the ability to explain technical solutions in business terms and collaborate effectively with customers and distributed technical teams.

Education: A bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related discipline is preferred. Equivalent practical experience may also be considered.

Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and ITIL Foundation certifications are advantageous.

Continuous Learning: Willingness to pursue additional ServiceNow certifications, module accreditations, and ongoing professional development as the platform evolves.

Benefits

Remote Work: Opportunity to work remotely from India.

Professional Development: Access to official ServiceNow training, certifications, and module accreditations to strengthen technical expertise.

Complex Enterprise Projects: Exposure to large-scale ServiceNow implementations and challenging GRC/IRM, ITSM, and integration initiatives.

Career Growth: Opportunities to develop technical leadership capabilities, mentor engineers, and expand expertise across the ServiceNow platform.

Collaborative Environment: Work alongside experienced ServiceNow professionals and cross-functional teams on customer-focused technology solutions.

Innovation and Technical Ownership: Opportunities to propose creative solutions, improve engineering practices, and contribute to reliable, scalable enterprise systems.

Inclusive Workplace: A commitment to diversity, equal opportunity, and a respectful environment where employees are encouraged to contribute and grow.

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