Senior Workplace Operations Manager

Accountabilities The Senior Workplace Operations Manager will own workplace operations across India, ensuring safe, reliable, and scalable environments while driving operational improvements and employee experience initiatives.

Define and lead the country-wide workplace operating model, service standards, operational priorities, and escalation processes across multiple locations.

Ensure workplaces remain safe, efficient, welcoming, and fully prepared to support employees, visitors, and business activities.

Manage integrated facilities management partners, contractors, and specialist vendors through SLAs, KPIs, performance reviews, and commercial accountability.

Partner with business leaders and regional workplace teams to align workplace strategies with organizational growth objectives.

Own operational budgets, forecasting, procurement processes, resource allocation, and vendor spend management.

Lead workplace readiness initiatives for office openings, expansions, relocations, renovations, and post-occupancy stabilization.

Oversee workplace safety programs, emergency preparedness, incident response, compliance processes, and business continuity planning.

Develop scalable workplace playbooks, SOPs, documentation, reporting frameworks, and operational standards.

Use workplace data, employee feedback, operational metrics, and financial insights to identify improvements and support leadership decisions.

Collaborate with Workplace Experience, IT, Security, People, Finance, Procurement, and other teams on workplace programs and business priorities.

Provide senior operational leadership during incidents, manage escalations, and drive effective resolution.

Introduce AI-enabled tools, automation, and digital solutions to improve operational visibility and reduce manual processes.

Requirements

The ideal candidate brings extensive workplace operations experience, strong leadership capabilities, and a proven ability to manage complex, multi-site environments. You should be comfortable combining strategic thinking with hands-on execution while working with diverse stakeholders.

8+ years of experience in workplace operations, facilities management, corporate real estate, hospitality operations, or a related field.

Demonstrated experience independently managing workplace or facilities operations across multiple locations in India.

Proven experience scaling workplace operating models and supporting complex environments.

Strong background managing facilities management providers, contractors, and external vendors, including SLAs, performance management, and commercial negotiations.

Experience managing operational budgets, forecasting, procurement processes, invoices, and vendor spending.

Knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance requirements.

Strong stakeholder management skills with experience partnering with executives, business leaders, landlords, vendors, and cross-functional teams.

Experience managing multiple projects, priorities, dependencies, and deadlines simultaneously.

Ability to transform operational challenges into structured processes, standards, reporting, and improvement initiatives.

Strong communication skills with the ability to clearly communicate risks, priorities, decisions, and operational trade-offs.

Ability to operate independently, make sound decisions, and manage both strategic and tactical responsibilities.

Experience working in a high-growth technology company or similarly complex service environment is preferred.

Previous involvement in office openings, expansions, relocations, or workplace stabilization projects in India is a plus.

Benefits

Opportunity to lead workplace operations for a rapidly growing global organization.

High-impact role combining strategy, operations, and employee experience.

Exposure to innovative workplace practices and AI-enabled operational improvements.

Opportunity to collaborate with cross-functional teams across business, technology, and corporate functions.

Professional growth within a dynamic and evolving environment.

Competitive compensation package and employee benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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