Senior Manager, Retail Operations

Accountabilities Lead the strategy and execution of facilities maintenance programs across the retail network, ensuring stores remain safe, compliant, cost-efficient, and aligned with brand standards.

Oversee operational planning and execution for new store openings, remodels, relocations, closures, and other retail initiatives by partnering with cross-functional teams throughout each project lifecycle.

Manage retail supply procurement, forecasting, inventory management, vendor relationships, and distribution processes to ensure efficient store support while optimizing operational expenses.

Drive operational excellence by developing and enhancing standard operating procedures (SOPs), improving workflows, simplifying processes, and promoting consistent execution across all store locations.

Collaborate with field leadership to identify operational challenges, implement practical solutions, and improve overall store productivity and customer experience.

Partner with distribution, merchandising, planning, allocation, and transportation teams to optimize inventory flow, improve supply chain efficiency, and oversee physical inventory programs.

Lead the operational roadmap for in-store technology, working closely with IT to prioritize system enhancements, support technology rollouts, and evaluate innovative solutions that improve store performance.

Build strong relationships with internal stakeholders and external vendors while managing multiple cross-functional projects that support the continued growth and success of the retail business.

Requirements

Extensive experience in retail operations with strong knowledge of store operations, facilities management, logistics, inventory, and field execution.

Proven success leading complex cross-functional initiatives and influencing stakeholders across multiple business functions without direct authority.

Strong project management, organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Experience developing operational strategies, standard operating procedures, and continuous improvement initiatives that increase efficiency and consistency.

Solid understanding of retail supply chain operations, inventory management, store logistics, and operational planning.

Experience partnering with IT and business teams to support retail technology initiatives and operational system improvements.

Excellent communication, collaboration, and relationship-building skills with the ability to engage stakeholders at all organizational levels.

Customer-focused mindset with a passion for creating outstanding in-store experiences and driving operational excellence.

Benefits

Competitive salary and comprehensive compensation package.

401(k) retirement savings plan.

Medical, life, and disability insurance coverage.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

Paid family leave.

Commuter benefits.

Generous employee merchandise discount.

Onsite fitness center and health and financial wellness programs.

Competitive paid vacation policy, company holidays, and additional Summer Friday time off.

Collaborative, inclusive, and entrepreneurial work environment with opportunities for professional growth.

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