Patient Communications Representative

Accountabilities: The Patient Communications Representative is responsible for managing patient account interactions, resolving billing-related questions, and supporting account resolution while maintaining compliance with healthcare, privacy, and collection regulations.

Communicate with patients regarding outstanding medical accounts, repayment options, and available resolution pathways.

Provide professional customer service by addressing questions, researching account details, and resolving account-related concerns.

Contact patients through phone, email, chat, text, and other approved communication channels to obtain payments or establish appropriate payment arrangements.

Review and update patient demographic and financial information accurately during account interactions.

Negotiate payment arrangements while following established guidelines and client requirements.

Perform account research, document findings, and route accounts through appropriate workflows.

Maintain accurate records of all patient contacts, account activity, and resolutions in accordance with company and regulatory standards.

Ensure all interactions comply with applicable healthcare privacy, consumer protection, and collection regulations, including HIPAA and FDCPA requirements.

Meet performance objectives related to productivity, quality, account resolutions, and customer experience.

Participate in training sessions and continuously develop knowledge of policies, procedures, and industry requirements.

Requirements:

The ideal candidate is a customer-focused professional with strong communication skills, attention to detail, and the ability to handle confidential financial and healthcare information. This role requires empathy, organization, and the ability to manage multiple priorities in a remote work environment.

Experience in customer service, healthcare administration, medical billing, collections, or a related field preferred.

Strong verbal and written communication skills, with the ability to explain detailed account information clearly and professionally.

Ability to build rapport with patients while handling sensitive financial conversations with empathy and discretion.

Strong problem-solving skills with the ability to research issues and identify appropriate solutions.

Excellent organizational skills and attention to detail when managing account documentation and patient information.

Ability to work effectively with technology systems, including customer management platforms and telephone systems.

Comfortable working independently while meeting productivity and quality expectations in a remote environment.

Ability to maintain confidentiality and follow healthcare privacy regulations and compliance policies.

Willingness to participate in ongoing training and adapt to changing procedures and requirements.

Ability to work the required schedule, including one late shift per week from 10:30 AM to 7:00 PM CST.

Benefits:

Fully remote work opportunity within the United States.

Full-time employment with consistent weekday scheduling.

Professional development opportunities and ongoing training programs.

Supportive environment focused on career growth and employee development.

Opportunity to contribute to improved healthcare financial experiences for patients.

Benefits package including healthcare-related coverage and employee support programs (based on eligibility).

Resources and training designed to help employees succeed in their role.

Stable work environment with opportunities for long-term career growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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