Operations Analyst and Project Lead

Accountabilities: Plan, develop, implement, and oversee organizational programs and initiatives, ensuring objectives, milestones, and deadlines are clearly defined and achieved.

Monitor program progress and performance, identify risks or delays, and coordinate timely solutions to keep initiatives on track.

Collaborate with team members, managers, stakeholders, and external partners to support successful program delivery and positive client experiences.

Track program budgets, monitor expenses, and support cost-effective management of projects and initiatives.

Prepare and present regular reports covering program status, performance, outcomes, challenges, and opportunities for improvement.

Lead orientation sessions and coordinate training for new clients, introducing them to relevant services, policies, procedures, and processes.

Create and maintain comprehensive onboarding resources, including checklists, training materials, guides, and client documentation.

Provide ongoing support to newly onboarded clients, responding to questions, resolving concerns, and helping ensure successful adoption.

Collect and analyze client feedback to identify improvements that can strengthen the onboarding experience and overall program effectiveness.

Leverage Microsoft Excel and other technology solutions to track program metrics, analyze onboarding information, and support operational decision-making.

Balance multiple concurrent responsibilities while maintaining accuracy, clear communication, and consistent delivery against target dates.

Requirements

Bachelor’s degree in Business or a related field, or equivalent relevant professional experience.

At least 2 years of experience in a related field or equivalent combination of education and experience.

Approximately 2 years of experience working with FACTS operating systems.

Experience with CRM software is preferred.

Advanced proficiency with Microsoft Office applications, particularly Microsoft Excel, including formulas, charts, and PivotTables.

Strong project management skills with the ability to plan, coordinate, monitor, and deliver initiatives from beginning to completion.

Strong written and verbal communication skills, with confidence working across internal teams, leadership, clients, and external partners.

Excellent critical-thinking, problem-solving, and decision-making abilities.

Highly organized and detail-oriented, with a strong commitment to accuracy and follow-through.

Ability to learn quickly, adapt to changing priorities, and work effectively with limited supervision.

Comfortable working independently while also contributing effectively within collaborative teams.

Familiarity with AI, technology solutions, or technology-enabled business processes is valuable.

Ability to manage multiple priorities simultaneously while maintaining high-quality work and meeting deadlines.

Benefits

Annual salary range of $50,000 – $52,000 .

Medical, dental, and vision insurance.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

Generous earned time off and paid leave.

401(k) benefits and student loan repayment support.

Life insurance and accidental death & dismemberment (AD&D) insurance.

Short- and long-term disability coverage.

Employee assistance program and comprehensive wellness resources.

Employee stock purchase program.

Tuition reimbursement and opportunities for continued professional development.

Performance-based incentive compensation.

Remote work environment with opportunities to collaborate across teams and support clients virtually.

Equal opportunity workplace committed to creating an inclusive and respectful environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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