Associate - Trust & Safety

Accountabilities: The Associate – Trust & Safety will support daily platform safety operations by reviewing user interactions, enforcing policies, and helping maintain a respectful community environment. The role requires strong judgment, attention to detail, and the ability to handle sensitive situations professionally.

Review and moderate audio, chat, and user interactions according to community guidelines and safety policies.

Identify, investigate, and take appropriate action on harmful, abusive, fraudulent, or policy-violating content and behaviors.

Escalate high-risk or sensitive cases to relevant internal teams for further review and resolution.

Review user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions.

Conduct quality audits of moderation activities and maintain accurate records of decisions.

Monitor moderation trends and provide insights to improve safety processes and user experience.

Collaborate with Product, Operations, Quality, and Trust & Safety teams to enhance moderation workflows.

Handle sensitive content with professionalism, confidentiality, and empathy.

Support improvements to policies, processes, and operational standards.

Maintain high levels of accuracy and consistency while working in a fast-paced environment.

Requirements:

The ideal candidate is a responsible and detail-oriented professional with experience in content moderation, trust and safety, customer support, or related operations. You should have strong communication skills, sound judgment, and the ability to make objective decisions when reviewing sensitive content.

Bachelor’s degree in any discipline.

1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar roles.

Strong understanding of online safety principles, community guidelines, and moderation practices.

Fluency in Telugu and English, including reading, writing, and speaking skills.

Strong analytical, problem-solving, and decision-making abilities.

Excellent verbal and written communication skills.

Ability to review sensitive or emotionally challenging content while maintaining professionalism and objectivity.

Working knowledge of Microsoft Excel, CRM tools, moderation platforms, or ticketing systems.

Strong attention to detail and ability to apply policies consistently.

Experience with social, chat, voice, or community-based platforms is preferred.

Familiarity with moderation dashboards, quality assurance tools, abuse detection, fraud prevention, or policy enforcement processes is a plus.

Strong interpersonal skills and ability to handle sensitive situations with empathy and discretion.

Benefits:

Remote work opportunity from India.

Opportunity to contribute to building safer digital communities.

Hands-on experience in trust and safety operations, content moderation, and policy enforcement.

Exposure to large-scale platform safety processes and operational workflows.

Collaborative environment with opportunities for learning and professional growth.

Opportunity to make a meaningful impact on user experience and online interactions.

Flexible contract-based work structure.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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