As an Ops Support Executive, End User Computing & Svc Desk, the broad area of your job responsibilities will cover the following:
Responsible for assigning, disposal, deploying, and managing IT assets
Perform asset management & update asset records.
Perform troubleshooting for client platform related problems.
Perform follow-up with vendor on replacement of hardware.
Perform service request related to client platforms.
Ensure service level meet requirement. Propose and implement action plan when required.
Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
Involve in client platform implementation/upgrade project
