Senior Operations Analyst
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
We are seeking an experienced Operations Support Analyst to drive insight, data-driven decisions and innovation through data analytics. This senior-level individual contributor position requires someone who can proactively manage change, solve complex problems, and demonstrate exemplary data related thought leadership. Please note this is hybrid based in Berlin.
Your Mission
Create and validate data metrics independently using SQL / Python
Develop quantitative analysis and statistical models to evaluate and steer Care decision-making
Strong knowledge of SQL and Python for analysis
Maintain GetYourGuide data governance standards
Conduct impact analysis and report findings to senior leadership
Build and maintain relationships with key stakeholders across departments
Lead Care department data training sessions
Serve as an escalation point for Care data first-line queries
Mentor newer Operations Analyst team members and provide guidance
Estimate and manage workloads independently
Your Toolkit
Advanced proficiency in SQL/Python and data manipulation tools (Databricks, Looker)
Strong analytical and problem-solving capabilities
Excellent project management and organizational skills
Superior stakeholder management abilities
Proven change management expertise
Strong communication and presentation skills
Extensive experience in operations support or similar role
Deep understanding of business analytics and data governance
Proven ability to work independently and lead initiatives
Strong technical background in data analysis and reporting
Experience in managing and mentoring team members
AI Curious - actively utilising ai to help improve or streamline processes
How we’ll make your career journey extraordinary
Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘ how we hire ’ and ‘ life at GetYourGuide ’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com .
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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