Garage Manager

Key ResponsibilitiesOperations Management

Oversee day-to-day garage operations across all service bays. Ensure efficient scheduling and timely completion of repairs. Monitor workshop productivity and turnaround times. Maintain high standards of workmanship and quality control.

Customer Experience

Deliver an outstanding customer experience from vehicle check-in to collection. Resolve customer concerns promptly and professionally. Ensure transparency in repair approvals and quotations.

Team Leadership

Lead, coach, and motivate technicians and support staff. Foster a culture of accountability, professionalism, and continuous improvement. Conduct performance reviews and identify training needs.

Parts & Inventory

Manage procurement of spare parts and consumables. Develop reliable supplier relationships, including imported parts. Ensure accurate inventory control and stock management.

Business Development

Drive growth of the drive-in service business. Identify opportunities to increase workshop utilization and revenue. Build relationships with fleet and corporate customers.

Financial Performance

Monitor labour efficiency, gross margins, and operational costs. Manage workshop budgets and resource allocation. Ensure profitability while maintaining service quality.

Health, Safety & Compliance

Maintain a safe, clean, and organized workshop. Ensure compliance with company policies and applicable regulations. Promote safe work practices across the team.

Technology & Reporting

Utilize digital tools to manage workshop operations. Monitor key performance indicators (KPIs). Prepare regular operational and performance reports for management.

QualificationsRequired

Diploma or Degree in Mechanical Engineering, Automotive Engineering, Business Management, or a related field. Experience managing an automotive workshop, service centre, or garage. Strong leadership and people management skills. Excellent planning and organizational ability. Strong communication and customer service skills. Computer literacy and comfort using digital systems.

Preferred

Experience working in a technology-enabled service environment. Knowledge of inventory and procurement management. Experience managing fleet maintenance operations. Understanding of computerized diagnostics and modern automotive repair processes.

Key Competencies

Leadership Operational excellence Customer focus Problem solving Commercial awareness Decision making Accountability Data-driven mindset High attention to detail Integrity