Senior Officer Trade Finance Operation
Job description
The job-holder is responsible for processing all trade finance products (funded and unfunded) in trade middle office and ensure quality and timeliness of the delivery in a cost-efficient and error-free manner, subject to high risk management and bank's and regulator's compliance standards.
Trade finance department - middle office unit facilitates execution of all trade transactions originated primarily by WBG (CIB, CB, FI, IB and Islamic Banking) and by consumer banking group.
Responsibilities
Generic accountability
Policies, systems, processes & procedures
Follow all relevant departmental policies, processes, standard operating procedure and instruction so that work is carried out in controlled and consistent manner. Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.
Continuous improvement
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Job specific accountabilities
The job-holder is responsible for processing in a sub-section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient and error-free manner, subject to high risk management and bank's and regulator's compliance standards. He/she is expected to support the department in:
Pre-processing transactions pertaining to trade finance products
Interacting with customer/internal stakeholders in query resolution, support, and technical guidance
Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP
Minimising operational risks for the bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed
Assisting the supervisor and section head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS, daily and monthly proofing and reconciliation, business continuity planning and correspondence of routine business nature
Evolving as a subject matter expert and supporting the section in testing and training for relevant product-related enhancements, technical assistance, and service requests
Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable
Maintaining the highest level of internal and external customer satisfaction standards
Living up to the core values and being able to challenge any process or procedure, share ideas and initiatives across teams or units
Pursuing opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements
Preparing statistical data for internal and external relationships
Escalating transactions of unusual or suspicious nature and matters requiring attention of higher authority
Ensuring safe custody of records
Generating cost reduction ideas and following up for implementation during the year
Supporting multi desk and multi-function within the department
Specific accountability
Zero operational loss; nil near miss/income leakage event, target zero high risk error
Target zero complaints, minimum 98 percent adherence to TAT standards as agreed with business
Achieve more than 90% satisfaction score in the internal customer survey
Nil unauthorized breaches in policy, regulatory requirement and SOPs
Satisfactory rating in all audits - INA, RMU, OCS, self-assessment
Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.)
Nil critical findings in regulatory, external, internal audits
Number of process improvement proposals found fruitful by management
Number of successful process improvements implemented
Execute departmental initiatives as advised
Number of cross functional desks supported during the year
Qualifications
Minimum qualification
High school or diploma
Thorough understanding of ICC rules, local laws and legal risks, trade documentation, shipping terms and standard operating procedure of the bank.
Minimum experience & skills
Minimum 2-3 years of experience in trade finance with hands-on experience in all trade finance products.
Thorough understanding of ICC rules, local laws and legal risks, trade documentation, shipping terms and standard operating procedures of the bank.
Hands-on experience on core banking solutions.
Good communication, presentation, and analytical skills.
Specialisation in own area of work and working knowledge of all trade products.
Conversant with MS Office and other analytical tools.
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.