Application Support สื่อสารภาษาอังกฤษ (หลักสี่ แจ้งวัฒนะ)

• Provide first and second-level support for software applications.
• Troubleshoot and resolve application-related issues.
• Monitor application performance and system alerts.
• Document support procedures and issue resolutions.
• Collaborate with development and infrastructure teams.
• Assist in application testing and deployment.
• Train end-users on application functionality.
• Escalate unresolved issues to appropriate teams.
• Maintain knowledge base and support documentation.
• Participate in on-call support.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 1-2 years of experience in application support. Strong problem-solving and analytical skills. Good English Communication. Excellent communication and interpersonal abilities. Experience with SQL and database management. Familiarity with ITSM tools like ServiceNow or Jira. Ability to work independently and in a team. Knowledge of scripting languages. Understanding of software development lifecycle. Customer-focused mindset.