Operations Coordinator (INTERNAL OPENING)
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.
About the Role
We are looking for an Operations Coordinator to support the end-to-end coordination of international freight shipments, primarily across ocean freight operations .
This role will manage shipments from initial intake and booking through departure and transit monitoring , ensuring shipment details, documentation, cutoffs, system updates, and costing are handled accurately and on time.
What You'll Do
Manage shipment intake and validation , ensuring order details are complete and accurate
Coordinate bookings and customer approvals with relevant stakeholders
Prepare and manage shipping documentation and cutoff requirements
Create and maintain accurate shipment records in relevant systems
Update TMS and shipment milestones , particularly around departure
Monitor shipments in transit and follow up on delays, exceptions, or missing updates
Coordinate with carriers, customers, and internal teams to keep shipments on schedule
Review shipment costing and related charges for accuracy
Track shipment status and ensure timely updates throughout the operational process
Identify and escalate issues that may affect shipment timelines or costs
Maintain accurate records and documentation for assigned shipments
Support process improvements and other operational tasks as needed
What You Need
Prior experience in freight forwarding, logistics, or transportation operations
Ocean freight experience is required , as the majority of shipment volume is ocean
Experience coordinating shipments across multiple stages of the forwarding process
Familiarity with booking, shipping documentation, cutoffs, and shipment tracking
Experience using CargoWise, TMS, or other freight management systems is preferred
Strong attention to detail and ability to manage multiple shipments simultaneously
Good written and verbal English communication skills
Strong follow-through and ability to coordinate with multiple stakeholders
Ability to identify issues, follow up proactively, and escalate when necessary
Comfortable working independently in a fast-paced logistics environment
Technical Requirements
Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
Quiet, conducive home workspace
OPTIONAL: Wired Ethernet connection preferred during work hours
OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
HMO coverage and leave credits become available after three months of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.