- Manage front desk duties with a customer service mindset in a busy primary/secondary school environment.
- Handle high-volume calls, visitors and enquiries; take messages, provide information and maintain phone logs.
- Relay parents’ feedback and messages to teachers, and attend to queries from parents, students, vendors and staff.
- Provide first-level assistance to sick or injured students and immediately escalate cases requiring further attention.
- Support students who vomit or soil their clothes, and assist with lost-and-found matters and other needs.
