GUEST RELATIONS MANAGER
Må ha:Security
- Welcome and assist tenants, residents, guests, and visitors in a friendly and professional manner.
- Oversee daily reception operations and handle enquiries, incoming calls, emails, and feedback promptly.
- Coordinate incoming deliveries and notify the respective recipients upon arrival.
- Register and verify visitors, ensuring proper access control and compliance with building security procedures.
- Provide directions, information, and assistance to visitors and guests.
- Support the Management Office with general administrative and operational duties.
- Ensure the reception area is clean, tidy, organised, and welcoming at all times.
- Handle complaints and feedback professionally, escalating matters to the relevant departments when necessary.
- Perform other ad-hoc duties as assigned by Management.