Customer Success Manager - SaaS

About Dastra Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance . Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes . We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra? Join a fast-growing European SaaS LegalTech company

Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges

Take ownership of a strategic customer portfolio

Become a key expert on a sophisticated SaaS platform

Work closely with Customer Success, Sales, Product and Tech teams

Join an experienced, collaborative and ambitious team

Your role As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra . You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success . You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to: Successfully onboard and implement Dastra

Drive product adoption and long-term engagement

Support change management

Demonstrate the value delivered by the platform

Secure renewals and customer satisfaction

Identify growth opportunities alongside Account Managers

Your responsibilities Lead onboarding and implementation projects

Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact

Drive customer success through regular follow-ups and Business Reviews

Monitor usage, satisfaction and value

Anticipate risks and secure renewals

Identify growth opportunities alongside Account Managers

Build expertise in data protection, AI governance and compliance

Share customer insights with Product and Tech teams

Your environment You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder . You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams. Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets. During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role

Strong understanding of SaaS environments , ideally involving complex or technical products

Experience managing Mid-Market and/or Enterprise customers

Experience with onboarding, implementation, adoption and change management

Strong communication and stakeholder management skills

Strong project management and organisational skills

Customer-oriented, autonomous and comfortable with complex topics

Languages French: fluent, bilingual

English: fluent, bilingual or native level

German : fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions Around €40-47k gross/year + variable compensation , depending on experience

Ideally based in Paris / Île-de-France

Hybrid working model with 2 remote days per week

5 weeks of paid leave + 10 RTT days

Meal vouchers and company health insurance

Annual company seminar and regular team-building events

Recruitment process Introductory call with Julia, Talent Acquisition Specialist

Interview with a member of the Customer Success team

Interview with Jérôme, Director of Operations and co-founder

Business case and presentation

Reference check

Ready to join us? If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges , and want to become a trusted partner for Mid-Market and Enterprise customers , we'd love to meet you.